HELP CENTRE
Frequently asked questions
Quick answers about delivery, returns and caring for your furniture. Still stuck? Email hello@woodfurn.com and we reply within one business day.
How long does delivery take?
In-stock pieces ship within 2–3 business days. Made-to-order pieces are built on demand and usually ship in 4–6 weeks. Your confirmation email gives an estimated date.
How much is shipping?
Standard delivery is free on orders over $99. Large pieces come with white-glove delivery: our team brings them into the room you choose and takes the packaging away.
What is the difference between Flat-pack and Assembled?
Flat-pack arrives in one box with a hex key and goes together in about fifteen minutes. Assembled costs $79 more, and we deliver the piece ready to use.
What does the Large size change?
Large is about 20% bigger than Standard, with the same materials and finish. On sofas it adds room for one more person.
Can I return a piece?
Yes. Return any stock item within 30 days of delivery in its original condition for a full refund. Made-to-order pieces can only be returned if they arrive damaged or faulty.
Is there a warranty?
Every piece has a 10-year structural warranty on frames and joinery. Upholstery, finishes and moving parts are covered for 3 years against manufacturing faults.
Can I see the furniture in person?
Yes. Visit our showrooms in New York, Los Angeles and London. No appointment is needed, and opening hours are on the Stores page.
Is checkout on this site real?
No. This is a demo store: checkout saves your order in this browser and no payment is taken. You can see demo orders under My orders.